FAQ

•   Why do I need a Survey?

        Every property and system requirement is different; our Sales Consultants need to carry out a Risk Assessment so to ensure the systems we install are fit for purpose.

•   Do I need to contact my insurance company?

        It is wise to contact your Insurance Company and let them have a copy of the specification, as you may well be entitled to a discount on premium and your Insurance may only be valid if they have agreed the system content.

•   Do I need to inform the police if I have an alarm fitted?
     
Yes, in the event of alarm activations, the Police will need to know key holder details.

Yes, there are pet friendly detectors which can be fitted on request. Please inform our Sales Consultants as careful design may be applicable.

•   I've got an existing alarm but want to replace it - what do I do?
   
Our Sales Consultant will need to carry out the same process as a new system, so to provide an audit and Risk Assessment. You will be advised of any equipment that needs replacement due to age, condition and/or new regulation.

•   Why should I have a monitored alarm?

This really depends very much on your own and Insurance Company requirements, obviously it is more secure than just ‘bells only.

•   How do monitored alarms work?

The alarm activates and transmits a signal to the ARC (alarm receiving centre); where at this secure location they have direct lines into the emergency services who will organize the necessary response.

•   What do I do if make a false alarm?

Once again it will depend on whether it is a monitored alarm or not. ‘Bells only’ alarms can be reset by the Customer but in certain circumstances monitored alarms can only be reset by an engineer. Our Sales Consultant will give you the necessary information.

•   Will the equipment be installed neatly?

Yes, our engineers pride themselves installing systems in a neat and efficient manner

•   Can I combine a burglar and fire alarm?

Yes, integrated systems are available.

•   Does my burglar alarm have to have a code?

Yes with ‘bells only’ however monitored systems now have to be operated by ACE (ancillary control equipment) such as a disc, fob or transmitter

•   How do panic alarms work?

These are connected to a separate circuit on the control panel and can be operated 24 hours per day , reset via a separate key.

•   Do I have a choice of bell box?

Our standard bell box is blue, this is a prominent visual deterrent and strongly recommended. We also offer a stainless steel unit at additional costs.

•   How will my alarm be triggered if I get broken into?

This will depend on the protection the Sales Consultant has designed for you, however once the system is set and a sensor activated, this triggers the control panel and activates the sounders and where applicable the signaling equipment.

   
•   What happens if someone tries to remove my bell box

All of the equipment has a tamper device so the system will activate when the equipment is tampered with.

•   Will someone show me how the system works

Yes, a full demonstration of the system will be given on hand over of the          
System to you.

•   What do I do If my alarm goes off for no reason

Call our emergency service centre and our Operators are on hand to help you either solve on the phone or dispatch an engineer.

•   Why do I need my alarm serviced

In accordance with regulations systems must be serviced so to ensure the system is fully operational and batteries checked.

•   Can I set my alarm whilst I'm in bed ?

Yes, there is a part set mode available on all systems, discuss this with your Sales Consultant.

•   How do I know If my alarm is going off when I'm not there

You will have to rely on your neighbours if it is a bells only system, however if it is a monitored alarm, then our Operators will call you.

•   What do I do if i move house?

Please call us we will encourage you to leave the alarm in place and offer a preferential deal at your new home. Please discuss this fully with our Sales Consultant.