Customer Zone

Customer Satisfaction Survey

The MR Fire & Security Group are committed to providing our Customers with a superior level of Customer service and we are constantly looking for ways to improve our Customer care.

We would be very grateful if you could spare the time to complete the following questionnaire. All answers you give will be treated with complete confidence and will not be attributed to you personally.

Customer Downloads

Personal Details

Your Name*
Email Address*
Phone Number *
Mobile Number*
Company Name
Date Of Visit
Address*
Postcode*
Your Contract Ref #

Questions About Booking Your Visit

Was your call answered quickly and efficiently?	Yes No

Did you find our staff courteous and helpful?	Yes No

Was the appointment booked at a mutually convenient time?	Yes No

Questions About Our Recent Visit

Did our engineer arrive on time?	Yes No

Was our engineer polite and courteous?	Yes No

Was our engineer professional and helpful?	Yes No

Did our engineer wear his over shoes when entering your property?	Yes No

On completion of the works did our engineer explain exactly what you were signing for?	Yes No

Did our engineer ask if there was anything else we could do to help?	Yes No

Was your property left clean and tidy?	Yes No

Was our engineer smartly dressed in Blazer and collar and Tie?	Yes No

Conclusion

Overall how would you rate your recent visit
Overall how do you rate the service you receive from the MR Fire & Security Fire & Security Group
Would you like one of our surveyors to carry out a FREE security survey of your premises?	Yes No
Would you recommend MR Fire & Security Group to your family and friends	Yes No
If no please explain why
Any Further Comments

Submit Your Survey

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Registered Office: Number Eight, Canbury Business Park, Elm Crescent, Kingston upon Thame
s, Surrey KT2 6HJ. Registered in England and Wales No. 1692076
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Customer Satisfaction Survey

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